Job Details - Online Loan Specialist - 44739009 | National Hiring Day with the TMX Finance Family of Companies

Online Loan Specialist in Carrollton, TX

Location: Carrollton, TX
Career Level: Associate
Industries: Banking, Insurance, Financial Services



Online Loan Specialist

Carrollton, TX


The TMX Finance® Family of Companies is looking for an Online Loan Specialist to join our team. As the Online Loan Specialist, you would be part of a dynamic corporate culture dedicated to supporting our online personal loans and Team Members. Our Online Loan Specialists love to talk to people and use their ability to provide the highest-level Sales experience. Whether it's answering a potential customer's questions or chatting with a current customer, you work every day knowing that your interactions and sales are helping people – and we'll give you the tools and training to help you succeed.

Essential Responsibilities

Interact with and develop customer relationships via telephone to drive sales and build new business sources.


Sell online personal loan products to interested consumers.


Contact prospective consumers via telephone on sales leads generated by various online entities.


Review online documentation to convert prospective applications to loans.

Minimum Qualifications

  • High School Diploma, GED, or equivalent education
  • Minimum 0-3 years' experience in a call center environment
  • Sales-experience and a passion for customer service
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced and reward, results-driven environment
  • Ability to handle multiple competing tasks with ease and enthusiasm
  • Outgoing personality, sales-driven mindset with an emphasis on customer service
  • Ability to work corporate hours of operation (as early as 7am CT and as late as 9pm CT), including limited Saturday hours (as early as 7am CT and as late as 4pm CT)
  • Proficiency in Microsoft Office Suite, to include Word, Excel, and Outlook
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

Our Benefits Include*:

  • A comprehensive new hire training program designed to help set you up for success
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Professional Development and Mentor Programs plus Ongoing Training Resources
  • Multiple coverage levels for Medical, Dental, & Vision
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
  • Traditional 401(k) and Roth 401(k) with Company match
  • Flexible Spending Accounts
  • Basic and AD&D Life Insurance
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
  • Paid Time Off (Accrue 12 days per calendar year plus 2 additional days for each year of service after the first year of employment, 18 days in total)
  • Performance-based career advancement
  • Diverse Culture and Inclusive Environment

Learn More About Us


The Online Loan Specialist is a member of the Contact Center, a division of our Store and Online Support teams, a group of diverse and talented individuals working steadily behind the scenes to help create an exceptional customer experience and to operate at the highest level. Responsible for helping to document our customer issues, generating customer service cases for leadership to address the issues, and being an integral part of our brand, our Contact Center CSRs use their love for business, people, and service to help manage the relationships with our customers and help people every day.  To learn more about our business and the Contact Center Team, visit us at


Check out what's happening in our Company at


The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.


*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.


Important: The TMX Finance® Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain or In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.


All TMX Finance® Family of Companies Are Equal Opportunity Employers.

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